If you cannot see a question that applies to your enquiry please ask it with the form below.
BOOKING
Will I be able to talk to someone who understands all of the ACS or City & Guilds codes, or will I be passed from department to department?
Our calls and enquiries are handed by our technical team, so make sure you benefit from their knowledge of the schemes.
How far in advance do I need to book?
For those who are renewing their ACS Gas Safety qualification, we strongly recommend undertaking the course / assessments at least four weeks prior to expiry. During the peak demand year we would recommend booking at least eight weeks ahead.
Bookings can be accepted the day before if there is a space, so always phone the office on 01253 697078, or click the ‘call’ button to check.
Some of the City & Guilds courses, such as the 2394 & 2395, need to be booked between four to five weeks ahead to allow the candidate to be booked for the written exam. Booking can be accepted two weeks ahead but this will incur a late registration fee, imposed by City & Guilds.
Do I have to do training?
Training is not mandatory as part of our courses although we feel it is of benefit to our candidates. The price and duration of the course will be reduced for those wanting to do assessment only. Please contact us for further details.
Will I receive my certificate at the end of the course?
No, although you will know the outcome at the end of the course the paperwork will need to be sent to the Certification or Awarding Body for verification. They will then dispatch the certificate and ID card where applicable. Note; This process normally takes 3 – 4 weeks. (also see additional information in OTHER FAQ’s)
Note; for all ACS, Water Regulations, Unvented Hot Water, Legionella and OFTEC qualifications there is an Express Certification Service available for an additional fee. The Express Certification Service process normally takes 3 – 5 working days.
PAYING
When do I need to pay?
To secure a place on all courses, a 25% deposit needs to be paid when booking. Payment of the remaining balance must to be made 10 working days before the start date of the course. Please see our terms and conditions for full details.
How can I pay?
Payments can be made by cash, cheque, credit or debit cards or by Sage Pay.
What happens if I need to cancel, will I get my money back?
Course dates are not transferable unless there is an authentic medical emergency, whereby proof of the event may be requested. For our full cancellation policy please read our Payment Terms and Conditions on your invoice.
Why is there VAT on courses?
HMRC rules and regulations
VENUE
What is the full address and postcode for the SGAS centre?
Specialist Gas Assessment Services Ltd (SGAS)
Unit 8 Broughton Way
Off Thompson Rd
Whitehills Business Park
Blackpool
Lancashire
FY4 5QN
How do I get to SGAS?
For maps and directions please see the link INSERT HYPERLINK
What is the grid reference for SGAS/
Grid reference SD349332
X (Easting) 334998
Y (Northing) 433238
Latitude 53.791380
Longitude -2.9881820
Is parking available?
On-site parking is available at the centre.
What time do the courses start/finish?
Courses start at 09.00 and usually finish at around 16.30. You will be advised on your joining instructions or on the first day at the centre if there are any changes to these times. The centre is open from 08.30, where tea & coffee will be available. We normally have a short mid-morning and mid-afternoon break and 45 minutes for lunch.
GENERAL
What do I need to bring?
Candidates must bring some form of photo ID such as a driving license or passport. Candidates may also need to bring copies of previous certificates; if this is required it will be stated on your confirmation of booking / joining instructions. Always check your booking confirmation details carefully, as these will confirm all the dates, venue, guidance and requirements. Should you have any question about the booking, please call us on 01253 697078.
Please check individual course requirements with regards to any pre-requisites prior to booking on or attending the course, our team will be able to advise you so please call or email us.
Do I need to bring food or drink?
Complementary tea and coffee is provided throughout the day. There are sandwich deliveries at break time and lunch time, together with a range of nearby convenience stores and cafes.
Do I need to bring photos?
You will need to provide one passport quality photo for the following courses/assessments – ACS, Water Regulations 1999, Unvented Hot Water, Legionella Prevention and Risk Assessment
Do you provide the necessary books?
We provide all the necessary books and normative documents required for use whilst on the courses. Some courses include a training manual within the price. Some courses require the candidate to purchase a training manual prior to attending in order to do pre-course reading. Please refer to individual courses and joining instructions for further details. Candidates are also able to purchase certain training manuals at the centre, or directly from the SGAS e-store by visiting www.sgas.co.uk .
Is there a dress code when attending SGAS?
Not particularly. However, we request that you consider the cleanliness of the centre and respect other SGAS customers by not attending wearing dirty/soiled workwear, or dirty/soiled footwear. Check your joining instructions for any additional information.
Why do my Logic Certification Certificates have an expiry date?
If they are ACS or OFTEC certificates the both sets of scheme rules are prescriptive in stating that there must be an expiry date on the certificate not exceeding 5 years from the date of assessment. As this date was originally based on an approved code of practice and has proven to be an appropriate duration for reassessment across the building engineering sector Logic Certification has adopted 5 years as a standard for reassessment. Note; not all Logic Certification qualifications have an expiry date, see each individual qualification for details.
How can I express paperwork which has already been submitted to you?
If your paperwork has already submitted to Logic Certification then you would need to contact the centre at which you undertook the assessment and arrange for the portfolio to be expressed. This is a chargeable service.
Can my employer request a replacement certificate on my behalf?
The employer can send the request to Logic Certification but it must be signed by the candidate. Payment will need to be made in the normal manner, see the “replacement certificate” section on the website
Can certificates be sent direct to the employer
If the candidate has signed an authorisation for this to happen then yes, otherwise they will be sent direct to the candidate. Contact your approved centre who can arrange this.
How long will it take for me to receive my certificate?
Certificates are normally dispatched within 10-14 working days from the portfolio being received by the Logic Certification office from the approved centre. This is dependent on the portfolio being found to be complete and correct by Logic Certification. You should always contact the approved centre first to make sure the portfolio has been dispatched to Logic Certification
Why haven’t Gas Safe received my Hot Water Safety System (Unvented) qualification details?
Gas Safe Register does not allow Logic Certification to send details of achievement of this certificate. Candidates must make Gas Safe Register aware that they hold a current certificate directly
I have not received an ID card with my certificate?
ID cards do not accompany every certificate; please see the wallet your certificate was contained in to see if an ID card would have been enclosed
Why isn’t my certificate number on my ID card?
If an ID card is included it can include details from multiple certificates which would not be possible to include on the card
How do I get a replacement certificate?
See the replacement certificate section on the website where you can download a replacement certificate application form to be completed and sent to our office
Why do I have to provide a photo for a replacement certificate?
A photo is required for those certificates that also include an ID card. Logic Certification is also required to upload a current photo to Gas Safe Register when issuing certificates under the ACS scheme. This photo is used on the Gas Safe Register ID card so the photo provided to Logic Certification must be of passport quality
Can I use the Logic Certification Logo on my company paperwork and marketing material?
Logic Certification does not allow the use of the LCL company logo by any organisation apart from Approved Assessment centres
GAS
What’s the difference between an ACS certificate of competence and Gas NVQ or RQF/QCF Qualification?
An ACS certificate demonstrates that the holder has been assessed against the national gas safety competence criteria in matters of gas safety only. ACS will not assess other skills such as plumbing, electrical, building, Health & Safety and Scientific principles etc. A Gas NVQ or RQF/QCF qualification does include those skills (where appropriate) which form an integral part of the qualification.
How long does it take to complete my ACS assessments?
Depending on your levels of knowledge, what assessments you are undertaking and whether you are undertaking assessments for the first time or reassessment. Example; a well prepared candidate undertaking CCN1, HTR1, CENWAT, CKR1 as a packaged assessment for the first time would take about 4 days. A similar candidate undertaking the same package of assessments as a reassessment would take about 2 – 2½ days.
What’s the difference between ACS initial and reassessment?
Initial assessment requires candidates to demonstrate their gas safety competence against the assessment criteria by carrying out a number of practical tasks such as installing, servicing, inspecting and identifying defects on appliances. Candidates also have to successfully answer a number of knowledge questions. Candidates undertaking reassessment carry out a reduced number of practical tasks and answer fewer knowledge questions; reassessment candidates have fewer attempts than the initial assessment candidate to demonstrate their competence.
How is Gas Safe Register notified of my ACS gas qualifications?
Logic Certification uploads the certificate and candidate details directly to the Gas Safe Register database. There can sometimes be a delay before it appears on the Gas Safe Register registration system as there is an internal transfer that takes place at Gas Safe Register initially
Is there a qualification for supervisors and managers?
Logic Certification has published a suite of Level 4 gas safety management qualifications designed for supervisors or managers who do not carry out any hands on gas work. These qualifications are available for the domestic natural gas, LPG caravan and park homes, catering and non-domestic sectors
Electrical
Are all electrical qualifications accepted by industry?
SGAS offer both City & Guilds and Logic Certification electrical qualifications. All of these qualifications are approved by OFQUAL. Three new Logic Certification electrical qualifications have been recognised by the JIB as a route to obtaining an ECS card. All are Regulated RQF/QCF Level 3 Awards, covering 17th Edition Wiring Regulations, Initial Verification and Certification of Electrical Installations and Periodic Inspection and Testing.
I am a qualified heating engineer and want to install my own electrical installation work. I also want to be able to notify my installations to Building Control via a Competent Person Scheme, what courses do I need to do?
The Logic Certification Domestic Electrical Installer Course (Full Scope) will provide you with the knowledge and skills to able to safely install electrical installations in accordance with Part P of the Building Regulations and BS7671 17th Edition Wiring Regulations. To be able to join a Competent Persons Scheme you will also need to complete the Logic Certification RQF/QCF Level 3 Award in the Requirements for Electrical Installations BS7671: June 2008 (2015). Note this requirement changed as from the 6th April 2013 where a Level 3 NVQ Certificate in Installing, Testing and Ensuring Compliance of Electrical Installation Work in Dwellings will be the minimum qualification level
My Logic Certification Part P certificate is expiring, can I undertake reassessment?
The Logic Certification Part P course has been updated and re-titled Domestic Electrical Installer Course (Full Scope). Operatives whose Logic Certification Part P certificates are expiring are able to undertake this course as a reassessment.
Plumbing
I am an experienced plumber but do not have any formal qualifications, am I able to take your Hot Water Systems & Safety, Water Regulations and Legionella prevention courses?
Logic Certification normally recommend that candidates hold a NVQ level 2 or equivalent qualification, however providing you have at least 2 years’ experience carrying out plumbing work and are familiar with the current standards and best practice you should be able to attend and complete the course. We would recommend you discuss your training requirements with your local Logic Certification training centre.
Does Logic Certification award RQF/QCF plumbing qualifications?
Logic Certification has developed a wide range of regulated qualifications for operatives working in the Building Engineering Services sector. However currently plumbing is not being developed as a standalone qualification.
Heating
I fit gas central heating and would like to improve my knowledge on how to size boilers and radiators and install heating systems correctly, what courses would you recommend?
The Logic Certification Foundation Certificate in Basic Heating and Hot Water System Design & Specification would provide you with the knowledge and skills to meet your learning needs. Don’t forget that you must ensure that your heating installations must comply with Part L of the building regulations, our Energy Efficiency for Domestic Heating qualification will demonstrate to your Competent Persons Scheme that you are up to date and compliant with current regulations.
Renewables
How can I get recognised by the Micro Generation Certification Scheme (MCS) to fit Solar Thermal Hot Water Systems?
You will have to contact an MCS provider and discuss their requirements for business registration; one area where we can help is qualifications. Part of MCS approval is demonstrating that you or your installer’s are competent to carry out the installation of the Solar Thermal system. By undertaking the Logic Certification Solar Thermal Installer course you will be demonstrating to your MCS provider your competence to design and Install Solar Thermal systems.
Are all your renewable qualifications recognised by industry?
Yes, all Logic Certification qualifications in renewable technology are recognised by all MCS providers.
Oil
Why do you not supply an ID card with the OFTEC certificate of competence?
The OFTEC scheme enables individual’s to demonstrate their competence in the installation and maintenance of oil fired appliances and to be able to join the OFTEC registration scheme, once registered OFTEC issue their own ID card to individual members
EQUIPMENT
Do I need to bring any tools?
No – all tools and equipment are provided during the courses. In some circumstances candidates may bring their own test equipment if they so desire, but please check beforehand.
Do I need to bring any PPE?
PPE will normally be provided during the courses. However, for some of our Health and Safety courses personal equipment may be required, so please check beforehand.
OTHER
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